Terms of Use

Seller accounts and plans

Sellers must provide a valid email address, verify it, and keep their login details secure. The Free plan is limited to one account per person and includes up to 5 items for 7 days. Its time starts when the first item is created; you must add that first item within 30 days of registering.

Complimentary access is available only through a private invitation. It does not require payment. Its item limit and duration are shown in the invitation or your dashboard, and its time starts when you register. Starter and Extended are one-off paid plans, not recurring subscriptions. Their current prices, item limits, and durations are shown on the pricing page; we confirm the applicable details before you pay.

When access expires, the sale page and editing tools are paused. Account information may remain visible in a read-only dashboard so you can review it or ask about reactivation.

For new Free, Starter, and Extended accounts created after this policy takes effect, the read-only dashboard remains available for 30 days after the plan ends. After that, the account, sale page, listings, images, and buyer requests are scheduled for permanent deletion. We apply the same recovery period if a Free account does not add its first item within the 30-day activation window. We send reminders approximately 3 days and 1 day before deletion. If sending fails, deletion is delayed until both reminders have been sent. Your dashboard shows the current deletion date. Accounts created before this policy and private Complimentary accounts are not automatically moved into it.

Sellers on Free, Starter, or Extended can request extra time from their dashboard. The extension price and duration are shown before requesting it. Where online checkout is available, you can pay securely through Stripe; otherwise we arrange payment separately. We add the extra days only after payment is confirmed. The existing item limit does not change. An extension requested before expiry is added to the current end date; one confirmed after expiry starts from confirmation. A pending extension request may delay account deletion for up to 7 days after it was made. Requesting alone does not renew access: we must confirm payment before that date. There is no automatic charge.

Requesting and paying for a plan

Sending a setup request is not an order and does not charge you. We confirm the plan, total price, payment method, item limit, and access period before asking you to pay. At present, paid-plan payments are arranged directly with us, not taken through the Mooving website. Paid access starts when we confirm that payment has arrived. Until then, the account may be read-only. There is no automatic renewal.

Cancelling a paid plan

To cancel or request a refund, email hello@mooving.shop. We will explain the cancellation terms that apply before you pay and handle requests in line with applicable consumer law. Nothing in these terms removes your statutory rights.

Item requests, payment, and collection

A buy request or offer is not a completed purchase. The seller can review it and use the contact details you provide to discuss the item, payment, and collection with you. Requests to buy may be prioritised over offers. Availability can change until the seller confirms a sale.

Sellers and buyers agree how to pay each other directly, for example by bank transfer, a payment link, or cash. Mooving does not take a commission on item sales. A seller should mark an item as paid only after receiving the funds. Any charges from a payment provider are separate from Mooving.

Sellers are responsible for describing their items accurately and arranging collection with buyers. Buyers should check an item’s condition, dimensions, and collection requirements before paying. Unless the seller says otherwise, collection is in person and buyers arrange any dismantling or transport they need.

Contact

For account, plan, or privacy questions, email hello@mooving.shop. See our Privacy Policy for how personal information is handled.