Privacy Policy

What we collect

For seller accounts, we collect your name, email address, sale page details, listings, uploaded images, and plan information. Firebase manages authentication. We send account and buyer-request emails to the email address used for your account.

If we prepare a private invitation for you, we may use the email address or phone number you gave us to identify the invitation. If you request a paid plan, we may collect your name, email, phone number, city or area, move date, estimated item count, use type, and message. We also keep the details you provide in support, feedback, or bug reports. We record the plan price and payment status for paid plans, but we do not collect card details on Mooving.

If you send a buy request or offer, we collect your name, email address, phone number, any optional apartment or building details and message, and your offer amount if applicable. Our hosting and analytics providers may also process basic technical and usage data when you use the site.

How and why we use it

We use seller information to create and operate accounts and plans, and to respond to requests made before a plan is arranged. We rely on the need to perform our agreement with you or take steps you request before entering one. We use buyer details to deliver requests to the relevant seller, email buyers about the status of their requests, and help both parties arrange a sale. Our legitimate interests are operating that request service, supporting users, and preventing misuse. We may also keep records where required by law. Optional Google Analytics uses your consent.

We do not sell your personal data or use buyer details for marketing.

Who can see your information

Anyone with a sale link can view its item descriptions and photos. A custom link-preview image, if you add one, is also publicly visible when the link is shared. The sale link is not password-protected. Buyer contact details and offers are not displayed on the sale page. They are shown to the seller whose item you contacted, so the seller can reply and arrange payment or collection directly with you. Mooving does not process payments for items sold by sellers. We may also email request details to that seller. Deleting a Mooving account does not remove copies already delivered to someone’s email inbox.

Service providers and transfers

We use Vercel for hosting and website analytics, Firebase for authentication, data, and image storage, Resend for email delivery, and Google Analytics for optional analytics. These providers may process information outside the UK. Contact us if you want more information about where your data is handled and the safeguards that apply.

Analytics and your choice

Google Analytics measures visits and actions such as registrations only after you allow optional analytics. You can change that choice here at any time; turning it off stops future Google Analytics tracking in this browser. Vercel Web Analytics also provides website traffic statistics and, according to Vercel, does not use cookies.

How long we keep it

For new Free, Starter, and Extended accounts created after this policy takes effect, the sale page goes offline when the plan expires. Account, listing, image, and buyer-request information remains available to the seller in a read-only dashboard for 30 days. We then schedule it for deletion, including the Firebase sign-in account. A pending extension request can move that date to allow up to 7 days from the request for payment to be confirmed. A confirmed extension sets a new plan expiry and recovery period. We email the seller approximately 3 days and 1 day before deletion; if either email cannot be sent, we delay deletion. Accounts created before this policy and private Complimentary accounts are not automatically included.

Sellers may delete their account sooner in Account settings or request deletion by email. After deletion, we may retain limited, separate support or payment records where needed to respond to enquiries, resolve disputes, prevent misuse, or meet legal duties. Payment records are stripped of account identifiers when an account is deleted. Backup copies may remain until overwritten under our providers’ backup schedules and are not used to restore a deleted sale in normal operation.

Your rights

Depending on the circumstances, you can ask to access, correct, delete, restrict, or receive a copy of your personal data, or object to how we use it. You can withdraw consent for optional Google Analytics above. Email hello@mooving.shop with a request or concern. You can also complain to the UK Information Commissioner’s Office.